FAQ Category: CANCELLATION/REFUNDS

Exchange Policy for all Certificates

You may exchange any distance learning certificate for another topic, prior to downloading or accessing course material. We will simply apply your payment towards the new topic. However, if course material has been accessed, then it cannot be exchanged. Under no circumstances will NASP refund a student’s money AFTER seven (7)…

What is your cancellation policy for classroom courses?

We hope you do not have to cancel, but if you need to do so, cancellation notices received in writing seven (7) or more days prior to the first day of class will be refunded in full, less a $50 administrative fee. Cancellations received less than seven (7) days before…

What is your return/refund and exchange policy?

Return/Refund Policy for Distance Learning Certificates and Products Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted…

What is your policy for the cancellation of onsite specific courses?

In the event that the client cancels the class, the client will be responsible for cancellation damages as outlined below: Cancellation over 3 months prior to event = 0% fee of total invoice Cancellation 1 – 3 months prior to event = 10% fee of total invoice Cancellation seven days…

Membership Refunds

Refunds for membership for both domestic and international students will not be available. Once you become a member, you have immediate access to our comprehensive library of safety related material. However, in the unlikely event that you are not satisfied with your member benefits, you can apply this credit to…