What is your return/refund and exchange policy?
Return/Refund Policy for Distance Learning Certificates and Products
Under special circumstances, NASP will consider accepting a return on undamaged items within 10 days of the original delivery. You are responsible for the return shipping costs and will be charged a restocking fee of 20%. No returned merchandise will be accepted without a Return Material Authorization (RMA) number. We will credit you in the same manner as your original payment within 30 days of receiving the returned item. In all cases, any returns must be authorized by an NASP representative. To obtain a RMA number or receive further details regarding our return policy, please contact us at [email protected] or 1-800-922-2219.