What is your cancellation policy for classroom courses?
We hope you do not have to cancel, but if you need to do so, cancellation notices received in writing seven (7) or more business days prior to the first day of class will be refunded in full, less a $50 administrative fee. Cancellations received less than seven (7) business days before the first day of class will be refunded 75% of the course fee in the form of an NASP Voucher for future training. Unused Vouchers expire one year after the date of issue. Substitutions are welcomed. No shows and cancellations received after the start of class will not be eligible for a refund. This policy will be enforced so please plan ahead if you need to cancel – call us at 1-800 922-2219 and speak to a customer service representative if you need assistance.